Overall Seminar - 100% rated overall experience "VALUABLE" or "VERY VALUABLE"

Instructor Evaluation - 100% of participants said Edie met their expectations

The most valuable idea I learned and will use is:

• Remembering to give everyone my full attention when communicating.
• Listening without interruption.
• SHAPE - T.A.P. very powerful. Learned that I need to know myself better in order to better know someone else.
• Show respect. Listen to what any body has to say (adult or children).
• To be a more attentive listener.
• How to show concern genuinely to gain trust from customers.
• Accepting responsibility - both good and bad.
• Keeping my mouth shut when listening and not to multi task while listening to my students and my own child.
• Be a little more attentive in the moment. To provide better customer service.
• I need to be a better listener at school and in my personal life. It was a great learning experience.
• Confidence in myself.
• Staying focused on other person's conversation without interrupting or offering advice if they really are not asking for advice.
• Smile, listen, and call.
• The parallel of parenting and family life.

Why participants would recommend this program to others:

• The lady was spunky and interesting.
• Very dynamic and motivating-ready to go out and practice attentive listening.
• It opened my eyes of how to show respect in my work place and everyday living.
• The program made sense. It has value in helping me interact better with internal and external customers.
• I think everyone can benefit from being uplifted by Edie.
• Uplifting program.
• This is very upbeat and you model what you teach, rather than just telling us. The exercise actually proved a point versus just being annoying.
• I think all secretaries should attend this session.
• Very informative day.
• Edie was so out going and caught your attention. I believe she was the best speaker I've ever listened to!
• It contains a great deal of practical suggestions which can be used immediately- great advice!
• It's a real positive experience and helps you be a better you.
• Very dynamic presenter.

This should be a class (a mandatory class) to take in high school. Everyone needs this. It would, I believe bring more peace to our world.